Privacy Policy

Last Updated: [29/12/2025]

Welcome to CCTV Installation.co.ke. We are committed to protecting your personal data and respecting your privacy in accordance with the Data Protection Act of Kenya (2019). This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you interact with our website and services.

By accessing our website or submitting your information, you consent to the practices described in this Privacy Policy.

1. Data We Collect

We may collect the following types of personal and non-personal data:

Personal Information

• Full name

• Phone number

• Email address

• Physical address or installation location

• Business or organization details (where applicable)

Technical Information

• IP address

• Browser type and version

• Device information

• Pages visited and time spent on the website

Service-Related Information

• Product preferences

• Installation details

• Customer support queries

2. How We Collect Your Data

We collect data through:

• Website contact forms and quotation requests

• Direct communication via email, phone, WhatsApp, or in-person

• Website cookies and tracking technologies for performance and analytics

• Social media or online marketing platforms when you engage with our content

3. Purpose of Data Collection

We use your personal data to:

• Provide quotations, service recommendations, and support

• Schedule and deliver installation or maintenance services

• Verify ownership or authorization for installation premises

• Improve website performance and user experience

• Send service updates, warranties, safety alerts, or promotional offers (only with consent)

• Comply with legal and regulatory obligations

We do not sell, rent, or trade your data with third parties.

4. Legal Basis for Processing

We process your data based on:

• Your consent when you submit forms or give permission

• Contractual necessity when providing requested services

• Legitimate business interest to improve customer experience and service delivery

• Compliance with Kenyan law and regulatory requirements

5. Data Sharing & Third Parties

We may share your data with trusted partners only when necessary to deliver our services:

• Technicians, installers, or subcontractors

• Payment processing platforms (e.g., M-Pesa, banking services)

• Hosting, analytics, and website security providers

All third parties must comply with applicable data protection standards.

6. Cookies & Tracking Technologies

Our website uses cookies to:

• Improve usability and navigation

• Track website performance and security

• Personalize browsing experience

You can manage cookies through your browser settings, but disabling them may affect website functionality.

7. Data Retention

We retain personal data only as long as necessary for:

• Service delivery

• Warranty and support services

• Legal or regulatory compliance

Client records may be retained for up to 7 years, unless deletion is requested.

8. Data Security

We implement security measures to protect your data from unauthorized access, including:

• Encrypted communication channels

• Secure storage systems

• Restricted access to staff members only

• Regular system updates and monitoring

However, no online transmission is 100% secure. You share data at your own risk.

9. Your Rights Under Kenyan Law

You have the right to:

• Access your personal data

• Request corrections to inaccurate data

• Request deletion of your data (where applicable)

• Withdraw consent at any time

• Object to marketing communications

• Request transfer of your data in portable form

Requests may require identity verification.

10. Children’s Privacy

Our services are not intended for individuals under 18 years old. We do not knowingly collect data from minors.

11. Marketing & Communication

With your consent, we may send notifications regarding:

• Discounts and promotions

• New products or service updates

• Security alerts and maintenance schedules

You can unsubscribe at any time through provided links or by contacting us.

12. Links to External Websites

Our website may contain third-party links. We are not responsible for their privacy practices or content.

13. Updates to This Policy

We may update this Privacy Policy to reflect new services, legal requirements, or operational changes. Updates will be posted on this page with a revised date.

14. Contact Information

For questions, requests, or complaints regarding this Privacy Policy, contact us at:

• Email: contact@cctvinstallation.co.ke

• Phone: 0758106559

• Physical Address: Moi Avenue, Imenti House, First Floor

By using our website or submitting your information, you acknowledge that you have read and agreed to this Privacy Policy.

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