Reliable CCTV Support, Maintenance & Technical Assistance Across Kenya
At CCTVInstallation.co.ke, our relationship with clients goes beyond installation. We provide professional client support services to ensure your CCTV surveillance system continues to operate efficiently, securely, and reliably over time. Whether you need technical assistance, maintenance, troubleshooting, or system upgrades, our support team is here to help clients across all 47 counties in Kenya.
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Proven Track Record
Customer Satisfaction
Average Answer Time
Our Commitment to Client Support
We understand that a CCTV system is a long-term security investment. That’s why we offer ongoing support and after-sales services to help you get the most out of your surveillance system.
- Our client support is built on:
- Fast response times
- Professional technical assistance
- Clear communication
- Long-term system reliability
From homes and businesses to institutions and estates, we support CCTV systems of all sizes.
CCTV Technical
Support Services
Our technical support team assists clients with a wide range of CCTV-related issues, including:
- CCTV system troubleshooting
- Camera connectivity issues
- DVR and NVR errors
- Recording and playback problems
- Network and remote viewing issues
- Power and cabling faults
We support IP CCTV systems, analog CCTV systems, and wireless security cameras, ensuring your system remains operational with minimal downtime.
CCTV Maintenance & Preventive Support
Regular maintenance is essential for reliable surveillance. We provide scheduled and on-demand CCTV maintenance services to prevent system failure and performance issues.
- Our maintenance support includes:
- CCTV camera inspection and cleaning
- Checking camera angles and coverage
- Testing night vision and motion detection
- DVR and NVR health checks
- Hard drive testing and replacement
- Cable inspection and system optimization
Preventive maintenance helps extend the life of your CCTV system and ensures consistent video quality.
CCTV Repair & Fault Resolution
If your CCTV system develops a fault, our team provides professional CCTV repair services across Kenya.
We assist with:
- Faulty or damaged CCTV cameras
- DVR and NVR repair or replacement
- Storage failure and hard drive replacement
- Power supply and adapter issues
- Network and router-related CCTV problems
Our technicians diagnose issues accurately and recommend cost-effective repair solutions, avoiding unnecessary replacements.
CCTV Repair & Fault Resolution
If your CCTV system develops a fault, our team provides professional CCTV repair services across Kenya.
We assist with:
- Faulty or damaged CCTV cameras
- DVR and NVR repair or replacement
- Storage failure and hard drive replacement
- Power supply and adapter issues
- Network and router-related CCTV problems
Our technicians diagnose issues accurately and recommend cost-effective repair solutions, avoiding unnecessary replacements.
Remote Viewing & Mobile App Support
We help clients fully utilize remote CCTV monitoring features, allowing you to access your cameras from anywhere.
This support includes:
- Mobile app installation and configuration
- Remote viewing setup on smartphones and computers
- User access and permission management
- Network configuration for secure access
- Troubleshooting remote connection issues
Whether you are monitoring your home, business, or multiple locations, we ensure your system remains accessible and secure.
Supported CCTV Systems & Brands
Our client support covers CCTV systems from trusted brands, including:
- Hikvision
- Dahua
- CP Plus
- Uniview
- HiLook
- Ezviz
We also support compatible third-party CCTV equipment, provided it meets quality and safety standards.
How to Get Support
Getting help is simple and fast. Clients can reach us through:
- Phone support for urgent issues
- Scheduled site visits for technical problems
- Ongoing maintenance support plans
- Expert guidance and system advice
Our goal is to resolve issues quickly and keep your CCTV system running without interruption.
