Terms & Conditions
for CCTV Installation
Last Updated: [29/12/2025]
Welcome to CCTV Installation.co.ke , a security solutions provider offering CCTV installation, burglar alarms, electric fences, access control systems, and related services across all 47 counties in Kenya. By accessing or using our website and services, you agree to comply with the following Terms and Conditions. Please read them carefully before engaging with our platform.
1. Definitions
“Company,” “we,” “us,” or “our” refers to CCTV Installation.co.ke .
“Client,” “you,” or “your” refers to any individual, business, or organization accessing our website or using our services.
“Services” refers to all security and surveillance solutions offered by the Company, including installation, consultation, maintenance, and product supply.
“Website” refers to our online platform located at https://cctvinstallation.co.ke/
2. Acceptance of Terms
By accessing our website or contracting our services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions. If you do not agree, kindly discontinue use of our website.
3. Eligibility
Our services are available to legally capable individuals and legally registered businesses in Kenya and beyond. Users must be at least 18 years old to request quotations or enter into service agreements.
4. Services and Product Availability
We offer professional installation and supply of security systems. Product availability may vary depending on stock, brand availability, and location. We reserve the right to modify or discontinue services or products without prior notice.
5. Quotations and Pricing
All pricing requests must be submitted through our website contact form, email, or phone.
Quotations are valid for 14 days from issuance unless otherwise stated.
Prices are subject to change based on market conditions, location, and custom requirements.
6. Payment Terms
Payment terms will be provided in the official quotation or service agreement.
A deposit may be required before service commencement.
Remaining payments must be cleared upon project completion unless stated otherwise.
We accept payments via bank transfer, M-Pesa, and approved online payment systems.
7. Installation and Maintenance
Installation appointments will be scheduled based on client convenience and technician availability.
Clients must ensure safe access to installation sites.
Maintenance and repairs after installation may attract additional charges unless covered by warranty.
8. Warranty
All equipment supplied is covered under manufacturer warranty.
Warranty does not cover misuse, physical damage, unauthorized repairs, power surges, or environmental damage.
Warranty terms vary depending on the product brand.
9. User Responsibilities
You agree to:
Provide accurate information when requesting services.
Ensure that installation locations are legally owned or authorized.
Use security systems responsibly and within the confines of Kenyan law.
10. Privacy & Data Protection
We respect your privacy and protect personal data according to the Data Protection Act of Kenya 2019. Please review our Privacy Policy for full details on how we collect and handle your information.
11. Intellectual Property
All content on this website including logos, text, images, designs, and media is the property of the Company and protected by copyright laws. Unauthorized use or reproduction is prohibited.
12. Limitation of Liability
We are not liable for:
Losses resulting from system misuse or tampering.
Internet, electrical, or power-related issues affecting system performance.
Damages beyond the value of the contracted service.
To the fullest extent permitted by law, our liability is limited to the amount paid for the services rendered.
13. Third‑Party Links
Our website may contain links to external sites. We are not responsible for the content, accuracy, or practices of third-party websites.
14. Cancellation & Refunds
Service cancellations must be made in writing.
Refunds for cancellations may be issued depending on service progress and expenses incurred.
Products already installed are non‑refundable unless defective under warranty terms.
15. Governing Law
These Terms and Conditions are governed by the laws of Kenya, specifically the Contract Law of Kenya, Consumer Protection Act, and Data Protection Act where applicable.
16. Amendments
We reserve the right to update or modify these Terms and Conditions at any time. Continued use of our website or services after changes indicates acceptance.
17. Contact Information
For inquiries regarding these Terms and Conditions, please reach us at:
Email: contact@cctvinstallation.co.ke
Phone: 0758106559
Physical Address: Moi Avenue, Imenti House, First Floor
By using our website or engaging our services, you acknowledge that you have read and agreed to these Terms and Conditions.
Thank you for choosing CCTV installation.co.ke for securing homes and businesses across Kenya!
